Refund Policy New

Our Refund Policy in Simple Terms:

We take great care to show and describe items as accurately as possible. We package and ship with care. We generally do everything we can to make your experience the very best it can be. That said, we also recognize that mix-ups, mistakes, and mishaps are bound to happen.

If for some reason you are not pleased with your purchase, we accept returns and refund your money minus shipping costs under the following conditions:
– You contact Mama May i within 30 days of your purchase regarding your refund request.
– If requested, you ship back the items in original packaging

All refunds are subject to our review for approval. We recognize and take accountability for our mistakes, and use policies we would feel comfortable with when buying elsewhere!

Our Refund Policy in Legalese:

We accept refunds and exchanges.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

To complete your return, Mama May i must be contacted within 30 days of purchase.

Please do not send your purchase back unless instructed to do so.

There are certain situations where only partial refunds are granted: (if applicable)
Obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jessica@mamamayishop.com and send your item to: 1627 S 11th Street, Philadelphia, Pennsylvania, US, 19148.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping
To return your product, you should mail your product to: 1627 S 11th Street, Philadelphia, Pennsylvania, US, 19148

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.